Frequently Asked Questions
Visit our boutiques
Where is Bow & Arrow Trading located?
Our Noosa flagship boutique is at Shop 3, 25 Hastings Street, Noosa Heads QLD 4567, Australia. We also have a boutique in Pererenan, Bali. See our Stores page for addresses and opening hours.
What are your Noosa opening hours?
Our published standard trading hours are Monday to Sunday, 10am–5pm. Hours may vary on public holidays; please contact us if you're planning a special trip.
Online orders and shipping
How can I track my order?
Once your order has been processed, we'll send tracking information by email. If you haven't received it, please contact sales@bowandarrowtrading.com with your order details.
How long does shipping take?
Delivery options and estimated shipping times depend on your destination and selected service. Some items sent from our Bali location may take longer. Please see our Shipping & Returns page for current published details, and confirm shipping costs at checkout.
Can I return an item?
For change-of-mind returns, please review the conditions on our Shipping & Returns page and contact us before sending anything back. If an item is faulty or not as described, contact us so we can help with your rights under Australian Consumer Law.
Products and customer care
What if my preferred size is sold out?
Email sales@bowandarrowtrading.com with the product name, colour and size you're looking for. Our team can let you know whether there may be another option.
Can you help me choose a size or style?
Yes. Contact our team with the product details and your sizing question, or visit us in-store to see the collection.
Who do I contact about an order?
For help with an order, product or delivery, please visit Contact Us or email sales@bowandarrowtrading.com.