SHIPPING & RETURNS
What are my shipping options?
- Standard Australian Delivery, 3-5 business days, $10.00
- Express Australian Delivery, 1-2 business days, $15.00
- International Shipping, 7-10 business days, $20.00.
Please allow up to 24 hours for your order to be processed.
How do I track my order?
- Once your order has been processed, you will receive a tracking number via email.
- Factors such as extreme weather conditions and public holidays may delay the arrival of your order/s.
- If you are not home upon the delivery of your items, there will be a note in your letterbox displaying the location of the post office that your items have been sent to.
- If you do not receive a tracking number, please email us.
- Bow & Arrow will not take responsibility for loss or damaged items during transit. Please email us for any enquiries firstname.lastname@example.org.
We care about you! If you are unhappy with any of the merchandise you have received, simply notify, then return it to us and we will happily provide you with a credit note under the following conditions:
- Merchandise must be returned within 14 days for Australian and New Zealand customers, and 21 days for other countries.
- Merchandise must be in original condition with all tags attached.
- Merchandise must NOT be worn, damaged, altered, or washed.
- Due to hygiene reasons earrings and lingerie cannot be returned unless faulty.
- Sale items cannot be returned unless faulty.
- You MUST contact us before returning items.
- Bow & Arrow does not issue refunds.
The Retail Shop Leases Act 1994 (the Act) sets out laws which apply to retail shop leases in Queensland. It is important that as a retail landlord or tenant you are aware of your rights and obligations under the Act before entering into a retail shop lease.
How do I return an item?
- Contact us via email and let us know what you would like to return, and why. (Please be sure to insert images of faulty merchandise for proof if possible).
- Please ensure the garment is in original condition.
- Package up your item securely and send it back to us with a traceable service.
- Bow & Arrow does not cover the cost of returns. This expense is to be covered by the customer.
- Items purchased online cannot be returned in store.
How long do credit notes last?
- Credit notes are valid for 6 months from the issue date.
- Credit notes can be used online and in store.
For any questions further regarding shipping or returns, please email email@example.com.